A – Payment & Security

How safe is it to use my Credit/Debit card on dannydaze.com?
Shopping on dannydaze.com is absolutely safe. Your sensitive financial information will never be compromised while making the payment here. We only deploy payment gateways that are approved and managed by prestigious financial institutions/ banks and as such they are the hallmarks of trust and safety. Your card's information is insulated from unethical hacking by using 256 bit encryption technology. Before processing the payment, the bank would ask for a 3D secure password or OTP (One Time Password with validity of few minutes sent directly to your registered mobile) and the same would be used for validating your card. This enhanced security layer ensures that non-printed information known or accessed only by you is used for processing payments for purchases carried out on our site. Danny Daze.com deploys the most contemporary security standards to ensure that every transaction is safe, secure and hack proof.
Does Danny Daze.com store my Credit/Debit card information?
Danny Daze.com does not store your card information in its entirety to prevent any unauthorized or malignant tampering of critical data. We use secure encryption technology to store only the first six (Bank Identification Number) and last four card digits to detect and thwart any fraudulent manipulation of your card information and to identify the bank name and country of card issuance.
How do I pay for a dannydaze.com purchase? Which Credit cards are supported on dannydaze.com?
Paying for a purchase on dannydaze.com is convenient. We support a wide array of payment options to choose from. Apart from Debit Card/Credit Card/Net Banking/ we offer COD (Cash on Delivery (Delhi/NCR) that can be used for remitting payment. We accept Credit Card/Debit Card from all major banks.
Do you accept international credit cards on dannydaze.com?
Presently, dannydaze.com extends support for cards issued by Indian banks only. International credit cards are not accepted. We are working to expand the scope of payment processing to make your shopping experience more satisfactory.
What is Cash on Delivery?
Cash on Delivery helps you pay in cash at the time of delivery after the complete satisfaction. It exempts you from making an online payment at the time of checking out. Once the order has been delivered at your doorsteps, you will be required to hand out the cash payment to the delivery service. This is particularly helpful for users who are apprehensive of the safety quotient of online transactions.
Are there any terms and conditions for Cash on Delivery purchase?
We have ensured that your shopping experience becomes more enjoyable with dannydaze.com and as such set the limit for maximum order value qualifying for 'Cash on Delivery' at a generous ₹5000. We accept only Indian rupees and no foreign currencies.
How do I pay using a credit/debit card?
Paying with credit card is extremely simple. At the time of checking out, you will be asked to key in the card number, expiry date, and digit CVV number printed on the back side of the card. Upon providing this information, the gateway will direct you to the 3D secure password page of the bank. MasterCard, Visa and American Express Credit Cards issued in India are supported; however, American Express Card is not applicable for the Card on Delivery payment option. We do not support International credit cards.
What steps does dannydaze.com take to prevent card fraud?
For dannydaze.com, the security of the sensitive financial information of the users takes precedence over other considerations. Keeping this perspective in mind, we have a robust card fraud detection and prevention mechanism in place. All transactions are scrutinized by us and our online payment partners for detecting suspicious transactions. Any such transaction is flagged for manual verification. Under extremely rare circumstances, when the fraud is not palpable to our team, the transaction is put on hold until the customer furnishes supporting identification documents. This helps us uphold the integrity of each purchase. Any inconvenience that you may come across is deeply regretted.
What is a 3D Secure Password?
3D Secure Password fortifies the online transaction with an added layer of security to protect your card's sensitive information. VISA and MasterCard have partnered with the card issuing bank to implement “Verified by VISA” and “MasterCardSecureCode” services.3D secure password is created exclusively by you and is known solely to you. This method of authentication ensures that the information exchanged through debit/credit card while making payment is verified by you.
Can I use my bank's Internet Banking feature to make a payment?
Yes, payment for a purchase can be made by using the Internet Banking feature of your preferred bank. This feature facilitates payment for the order placed directly from the bank account. Multi-tier authentication and One Time Password (OTP) generation ensures that the safety of your transaction is not compromised.

B - Order Process

How can I track my order?
You may check the status of your order in the My Orders section on our website. You will receive updates on the status of your order through SMS.
How is my order processed?
When an order is placed successfully, its status is reflected as “Pending”.
Once the order is confirmed from our end, its status changes to “In Process”.
After the procurement is done, it gets “Dispatched” & you will be notified through an SMS about the same.
After the order is delivered to you successfully, you will receive an SMS and a call for Delivery Confirmation & Feedback.

C- Shipping & Delivery

How much are the delivery charges?
Delivery is free for orders above Rs. 499. For any orders below this cart value, we charge a nominal sum of Rs. 30 as a delivery fee.
How will the delivery be done?
Delivery will be done right at your doorstep by our logistic team.
What about hidden costs (sales tax, etc.)?
Apart from the prices listed against the products on our portal, we do not charge our customers any additional charges in the name of taxes. We don't have any hidden costs. Our listed prices are all inclusive. However, at times product and price may vary basis availability.

D – Cancellation, Return & Refund?

How do I cancel an order?
We understand that you may choose not to receive an item even after order has been placed. Cancelling of an order is supported until the item has not been shipped. You can get in touch with our customer care by calling at 011-2613-4947 to have your order cancelled. We regret to inform that an order which has been shipped cannot be cancelled. However, you can return it at the time of delivery.
How long will it take to process my cancellation request?
Cancellation will take 2 business hours after you place your cancellation request with us.
How will I get my money back in case of a cancellation or return? What are the modes of refund?
The entire amount will be refunded to your bank account within 7-10 business days. If the payment was made through credit card, the amount will be refunded to your credit card within the said timeline. While receiving the delivery of ordered items, if you feel unsatisfied with the product, you may return the same to the delivery team.
What to do if the payment is successful, but order isn't confirmed?
Please call up the customer care immediately or within 24 hours of your attempt to purchase.
What is the return policy of dannydaze.com?
We take utmost care in providing you the best products. However, in case you have received a damaged product, a replacement of product would be done within 3 days of delivery for free of cost. In no other case we accept any returns.